Privacy Policy

1. Introduction

Compass Services ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you how we look after your personal data when you visit our website (www.compass3dprinting.co.za) and tell you about your privacy rights and how the law protects you.

2. What Data Do We Collect?

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, or similar identifier.
Contact Data includes billing address, delivery address, email address, and telephone numbers.
Financial Data includes bank account and payment card details. Please note that all payment processing is handled by PayFast (www.payfast.io). We do not store your financial details on our servers.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How Do We Use Your Data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To process and deliver your order including managing payments, fees, and charges, and collecting money owed to us.
To manage our relationship with you which will include notifying you about changes to our terms or Privacy Policy.
To enable you to participate in a prize draw, competition, or complete a survey.
To administer and protect our business and our website including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

4. Disclosure of Your Data

We may share your personal data with the parties set out below for the purposes set out in this Privacy Policy:

PayFast for the purpose of payment processing.
Service providers who provide IT and system administration services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

8. Changes to Our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Where appropriate, we may notify you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at the details set out below:

Compass Services 40 Mc Grath Avenue, Witpoortjie, Roodepoort, Gauteng, 1724, South Africa

10. Compliance

We aim to comply fully with the South African Protection of Personal Information Act (POPIA) and other applicable data protection laws. If you have any concerns or complaints, you are welcome to contact us at the address above.